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- Update #2 - Wednesday, 14. August 2019, 00:02 CEST
All affected customer virtual systems running on the faulty host nvirt031 were evacuated, the consistency of the file systems was checked manually, and restores were performed where necessary.
The reason for the failure was a faulty RAID controller, which slowly caused several inconsistencies that made the time-consuming recovery necessary.
We thank you for your patience and apologize for the inconvenience.
- Update #1 - Tuesday, 13. August 2019, 18:14 CEST
The partial disruption of our virtualization infrastructure on the host nvirt031 could be reduced thanks to the tireless efforts of our engineers.
The repair of the malfunction could already restore some servers completely and bring them online without any problems.
We apologize for the inconvenience. Further information will follow soon.