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Previous Incidents

[Complete] Core Router Maintenance CZ42

Began: Ended: Duration:
  • Network

During this maintenance period, we will be replacing our existing core routing platform in Colozueri CZ42. This will result in traffic being rerouted multiple times. Thanks to our redundant network design, only selected customers who are directly connected to the core routing platform (e.g. for BGP Transit) will experience an outage during maintenance. We will notify these customers directly.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] Core Router Maintenance ES13

Began: Ended: Duration:
  • Network

During this maintenance period, we will be replacing our existing core routing platform in NTT ES13. This will result in traffic being rerouted multiple times. Thanks to our redundant network design, only selected customers who are directly connected to the core routing platform (e.g. for BGP Transit) will experience an outage during maintenance. We will notify these customers directly.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Low Disk IO Performance CloudVMs

Began: Ended: Duration:
  • Virtualization

We are investigating low disk IO performance on CloudVMs

The incident has been resolved. Our engineering team identified the root cause as a fault within our distributed storage infrastructure that led to degraded service performance. The issue has been remediated and all systems are confirmed to be operating normally.

We apologize for any inconvenience and appreciate your patience during this time.

[Resolved] Build Issues on Deploio

Began: Ended: Duration:
  • Deploio

We have identified an issue affecting new build generation for Deploio Apps and are currently investigating the root cause.

At this time, running applications are not affected. However, new builds are currently failing.

We will share an update as soon as we have more information.

The issue has been resolved, a preventive measurement identified, and we apologize for any inconvenience this may have caused.

[Complete] Core Router Maintenance CZ41

Began: Ended: Duration:
  • Network

During this maintenance period, we will be replacing our existing core routing platform in Colozueri CZ41. This will result in traffic being rerouted multiple times. Thanks to our redundant network design, only selected customers who are directly connected to the core routing platform (e.g. for BGP Transit) will experience an outage during maintenance. We will notify these customers directly.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Degraded service connectivity on Deploio cluster

Began: Ended: Duration:
  • Deploio

We’re currently experiencing issues on the Deploio cluster. As a result, connections to services such as databases and key-value stores are not working reliably.

To resolve this, we need to replace one of the cluster nodes. During this maintenance, single-replica apps may experience a brief downtime.

All issues have been resolved.

We will carry out some adjustments on the Deploio nodes. While we do not expect any impact, there is a small chance of a brief disruption to Deploio apps during this work.

All maintenance work has been done.

No further notices from the past 30 days.