We are upgrading some software components of our virtualization environment in order to improve it's stability and reliability.

No service disruptions are expected and there will be no downtime of the virtual servers or platform services.

Maintenance work will only be performed during the night, the planned time windows are listed below.

• 01.12.2025 (23:00 - 06:00): CZ42 (part 1/4)
• 02.12.2025 (23:00 - 06:00): CZ42 (part 2/4)
• 03.12.2025 (23:00 - 06:00): CZ42 (part 3/4)
• 04.12.2025 (23:00 - 06:00): CZ42 (part 4/4)

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Part one of the maintenances has completed, we will continue with part two as planned tonight at 23:00 CET.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Part two of the maintenances has completed, we will continue with part three as planned tonight at 23:00 CET.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Part three of the maintenances has completed, we will continue with the last part as planned tonight at 23:00 CET.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

During our regular maintenance window we are updating a component of our virtualization infrastructure in order to improve it's stability and reliability.

No service disruptions are expected and there will be no downtime of the virtual servers but there may be delays in processing changes that are made to virtual machines during the maintenance.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

Unser E-Mail-Dienstleister hat derzeit ein Problem, das sich auf seine E-Mail-Systeme auswirkt. Daher können wir vorübergehend keine E-Mails über unser Ticket-System senden oder empfangen.

Der Anbieter hat die Ursache identifiziert und arbeitet aktiv an der Behebung des Problems.

Wir entschuldigen uns für die Unannehmlichkeiten. Wir werden Sie informieren, sobald das Problem vollständig behoben ist.

In dringenden Fällen erreichen Sie uns telefonisch unter +41 44 637 40 40.

Vielen Dank für Ihr Verständnis.

Our mail service provider is currently experiencing an issue affecting their mail systems. As a result, we are temporarily unable to send or receive emails through our ticket system.

The provider has identified the root cause and is actively working on resolving the issue.

We are very sorry for the inconvenience this may cause. We will inform you again as soon as the issue has been fully resolved.

For urgent matters, please contact us by telephone at +41 44 637 40 40.

Thank you for your understanding.

Unser E-Mail-Dienstleister hat das Problem, das seine E-Mail-Systeme beeinträchtigt hat, erfolgreich behoben. Die E-Mail-Kommunikation über unser Ticket-System funktioniert nun wieder einwandfrei.

Wir bedanken uns herzlich für Ihre Geduld und Ihr Verständnis während der Störung. Sollten Sie weiterhin Probleme haben, zögern Sie bitte nicht, uns zu kontaktieren.

Our mail service provider has successfully resolved the issue affecting their mail systems. Email communication through our ticket system is now fully operational again.

We sincerely thank you for your patience and understanding during the disruption. If you experience any remaining issues, please don’t hesitate to contact us.

Cloudflare Global Network is experiencing an internal service degradation. Some services may be intermittently impacted. Cloudflare is focused on restoring service and posting updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

This incident has been resolved.